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Exin ITSM20F : IT Service Management Foundation based on ISO/IEC20000 (ITSM20F.EN) test Dumps

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Exam Number : ITSM20F
Exam Name : IT Service Management Foundation based on ISO/IEC20000 (ITSM20F.EN)
Vendor Name : Exin
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ITSM20F test Format | ITSM20F Course Contents | ITSM20F Course Outline | ITSM20F test Syllabus | ITSM20F test Objectives


Test Detail:
The ITSM20F.EN (IT Service Management Foundation based on ISO/IEC20000) test is conducted by EXIN, a leading provider of IT service management certifications. This test assesses candidates' knowledge and understanding of IT service management principles and practices based on the ISO/IEC 20000 standard. Below is a detailed description of the test, including the number of questions and time allocation, course outline, test objectives, and test syllabus.

Number of Questions and Time:
The ITSM20F.EN test consists of multiple-choice questions. The number of questions and time allocation for the test are as follows:

- Number of Questions: 40
- Time: 60 minutes

Course Outline:
The ITSM20F.EN course covers essential concepts and practices of IT service management based on the ISO/IEC 20000 standard. The course provides candidates with a solid foundation in IT service management principles and prepares them for the certification exam. The course outline typically includes the following key areas:

1. Introduction to IT Service Management:
- Understanding the importance of IT service management
- Exploring the ISO/IEC 20000 standard and its benefits
- Examining the scope and objectives of IT service management

2. Service Management System (SMS):
- Understanding the structure and components of a service management system
- Establishing and maintaining an effective SMS
- Roles and responsibilities in the SMS

3. Service Management Processes:
- Overview of key service management processes (e.g., incident management, problem management, change management)
- Understanding the purpose, objectives, and activities of each process
- Interactions and dependencies between different processes

4. Service Delivery and Support Processes:
- Exploring service level management, service continuity management, availability management, and capacity management
- Understanding the importance of service asset and configuration management, knowledge management, and supplier management

5. Planning and Implementing Service Management:
- Developing a service management strategy
- Planning for service management implementation
- Change management and service management improvement

Exam Objectives:
The ITSM20F.EN test aims to assess candidates' understanding and knowledge of IT service management based on the ISO/IEC 20000 standard. The key objectives of the test include:

1. Understanding the Principles and Concepts of IT Service Management:
- Demonstrating knowledge of IT service management concepts, principles, and frameworks
- Understanding the benefits of implementing IT service management based on ISO/IEC 20000

2. Knowledge of IT Service Management Processes:
- Familiarity with key IT service management processes, their purpose, and activities
- Understanding the interactions and dependencies between different processes

3. Understanding Service Delivery and Support:
- Knowledge of service delivery and support processes, including service level management, availability management, and capacity management
- Understanding the importance of service asset and configuration management, knowledge management, and supplier management

4. Planning and Implementing Service Management:
- Ability to develop a service management strategy
- Knowledge of planning and implementing service management practices and improvements
- Understanding the role of change management in service management

Exam Syllabus:
The ITSM20F.EN test syllabus covers the necessary knowledge areas required to demonstrate proficiency in IT service management based on ISO/IEC 20000. The specific content and emphasis may vary slightly, so candidates are advised to consult the official EXIN website or study materials for the most up-to-date test syllabus.

Candidates should allocate sufficient time for test preparation, including studying the ISO/IEC 20000 standard, familiarizing themselves with IT service management processes and practices, and practicing with demo test questions to assess their knowledge and readiness.



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    ¿Qué es un Seguro Educativo? La Comisión Nacional para la Protección y Defensa de los Usuarios de Servicios Financieros (Condusef) define al seguro educativo como un instrumento financiero, de supervivencia del menor, en el que durante determinado tiempo el padre, madre o tutor paga una prima (cantidad mensual, trimestral, semestral o anual) y el beneficiario recibirá al cumplir 15, 18 o 22 años, una suma asegurada para continuar sus estudios.

    Seguro Educativo

    Es un plan a través del cual garantiza un capital que ayudará a pagar la educación universitaria o de posgrado de sus hijos además de brindarle protección por Fallecimiento o Invalidez. Puede asegurar a otra persona que tenga como interés común la educación del menor asegurado mediante la opción mancomunada. Tiene la opción de elegir la edad en la que el menor recibir el beneficio, ya sea a los 18 - 22 años además del tipo de moneda a contratar: nacional, dólares americanos o udis, entre otros beneficios. Contiene básicamente tres componentes: Ahorro. Son las aportaciones periódicas denominadas primas para alcanzar la suma asegurada. Seguro. Cubre el riesgo contra invalidez o fallecimiento de los padres o tutores, el cual podría afectar el cumplimiento de la meta. Inversión. El ahorro acumulado crece con el tiempo para que no

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    Educación

    ¿Qué es un Seguro Educativo? La Comisión Nacional para la Protección y Defensa de los Usuarios de Servicios Financieros (Condusef) define al seguro educativo como un instrumento financiero, de supervivencia del menor, en el que durante determinado tiempo el padre, madre o tutor paga una prima (cantidad mensual, trimestral, semestral o anual) y el beneficiario recibirá al cumplir 15, 18 o 22 años, una suma asegurada para continuar sus estudios.

    Seguro Educativo

    Es un plan a través del cual garantiza un capital que ayudará a pagar la educación universitaria o de posgrado de sus hijos además de brindarle protección por Fallecimiento o Invalidez. Puede asegurar a otra persona que tenga como interés común la educación del menor asegurado mediante la opción mancomunada. Tiene la opción de elegir la edad en la que el menor recibir el beneficio, ya sea a los 18 - 22 años además del tipo de moneda a contratar: nacional, dólares americanos o udis, entre otros beneficios. Contiene básicamente tres componentes: Ahorro. Son las aportaciones periódicas denominadas primas para alcanzar la suma asegurada. Seguro. Cubre el riesgo contra invalidez o fallecimiento de los padres o tutores, el cual podría afectar el cumplimiento de la meta. Inversión. El ahorro acumulado crece con el tiempo para que no pierda su poder adquisitivo